Exchange Policy
Refund Policy
Price and Availability
Shipping and Handling
Security

Exchange Policy

As the heart and soul of our products, we here at want you to be just as satisfied with our products as we
are. If you have received a defective product, no biggie; we will happily give you an exchange. If you realize that the
product you ordered does not jive with you as much as it did when you ordered it last week, we can help.

For an exchange, give us a shout with the following information:
a. your name
b. address, city, state/province, country, zip/postal code
c. daytime telephone number
d. email (if different from the one that you used to send your request)
e. a picture of your defective item (if you are exchanging because of defect)
f. date of your purchase and order number
g. the name of the item you would like to receive in exchange.

This email should be sent to onlinereturns@espe.ca  Our online returns department will contact you with an email
confirmation that your request has been received. A return authorization number and address will be provided for you to
ship the product back to. Any items being shipped back for exchange must be pre-paid by the customer and in their
original or equivalent packaging. is not responsible for lost mail.  We do not accept COD deliveries. 
Customers are responsible for all shipping and handling fees to and from .

After you have prepared your item to be shipped back, send us an email along with the following information: 

a. your name
b. courier used to ship the product
c. tracking number
d. date the parcel was shipped
e. expected delivery date at our warehouse

When we have received your exchange package, we will contact you and ship out your items.

Note: If you have purchased an ESPE product from a retailer, the merchandise must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.



Refund Policy

At we want you to feel good about your purchase, but sometimes, things don't happen the way you want it
to. We get that and we feel for you. That's why we accept returns within 30 days with the receipt and your item in an
unused condition. The customer will be credited for the cost of the items and all applicable taxes. Shipping and handling fees are not refunded. 

 


Price and Availability

Prices of products on the online shopping website are subject to change at any time without notice.
All prices listed are in Canadian dollars. Product availability is also subject to change at any time depending on inventory.
 


Shipping and Handling

For Canada and U.S. Customers:
$12 shipping fee applies to all online orders.  Free shipping on all purchases over $150 before applicable taxes.

For International Customers:
Please e-mail contact@espe.ca for shipping and handling details.   




Security

respects your privacy. Whenever we receive and collect sensitive information such as credit card data or
payment information, that information is encrypted and transmitted to us in a secure way.  While we use encryption
to protect sensitive information transmitted online, we also protect your information offline. Only employees who need
the information to process your specific order are allowed access to your personal information. The computers and
servers where we store such information are kept in a secure environment. We will not share or publish your
information. Your security is one of our top priorities.

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